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Frequently Asked Questions
 
Managed by Systec
Aerospac is managed by Systec, a developer of aerospace supply chain technology since 1975.
Contact Us
E-Mail support@aerospac.com
Call 949.678.9777
Systec Business Systems, Inc.
I have been asked by my customer to use Aerospac. What do I do next?

Click here and fill out the form on the page.

Do I have to re-key data into Aerospac that I already have in my local database?

No. There are multiple solutions to allow for exporting data from your database directly to Aerospac, or you can use Aerospac AI to allow our software to read the data off your images. E-mail support@aerospac.com or call 949.678.9777 for help implementing an automated solution.

How do I recover or change my password?

Click the "Forgot Password" link on the login page and follow the prompts to reset your password. You will be prompted to choose a new password as part of this process.

How do I delete a document that is incorrect or sent to the wrong company?

Click the Delete Document icon on the righthand side of the record. Deleted documents can still be viewed and recovered by either you or the recipient by enabling the "Show Deleted Documents" option during a search.

How do I forward a similar document to one previously uploaded? (e.g. Same package with different C of C or shipper)

Click the Document Search link at the top of the page, type in any necessary search criteria, tick the box labeled "View only the documents my company has uploaded", then click Search.

Locate your document in Document Search, then click the Forward Document icon on the righthand side of the record. In the Forward Document window, make any necessary changes, select the correct Destination Company from the dropdown list, then (if desired) tick the box to remove page 1 (the old C of C or shipper) and browse to attach the image for your new C of C or shipper. Then click the Submit button.

Can I back up my Aerospac data locally?

Yes. We have software that will allow you to download your Aerospac data to a local database that you control. E-mail support@aerospac.com or call 949.678.9777 to discuss local backup solutions.

How do I add a company to my destination company list?

E-mail support@aerospac.com to make this request.

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